The One Most Important Thing (Use Your Words)
This presentation will guide participants through the phases of team development, specific communication-based team dynamics, and critical – even “crucial” –practices to facilitate more effective communication and confrontation. This new learning will lead to better performance management and skyrocketing team and individual outcomes. We’ll address the impact of conflict and dysfunction on teams and internal communications, and how that impact can be rerouted and converted into positive energy that motivates and releases participants to achieve more personally, commit more deeply, and invest more completely in the success of the team and the organization.
Upon completion of this session, participants will:
Identify two different types of conflict and define three key indicators of each
List the five stages of team development and specify the spaces for conflict and dysfunction in each
Analyze the two most dangerous threats to dialogue
Identify when a conversation becomes “crucial”
Practice / model effective performance management conversations
Dr. Angela Spranger, SPHR, SHRM-SCP
Ph.D., Regent University, Organizational Leadership, Ecclesial Leadership M.A. Ed., The George Washington University, Human and Organizational Learning / HR Development M.B.A., Virginia Commonwealth University, Marketing B.A., Duke University, Psychology
Dr. Angela Spranger is an encouraging, engaging facilitator who transfers her knowledge and experiences in ways that learners and participants can relate to and remember. Her instructional experience includes teaching adult non-traditional learners at Hampton University and Regent University in the business curricula, specializing in Marketing, Labor Management Relations, and Human Resources courseware. As of 2012, she added instructional experience with traditional young adult learners at Christopher Newport University. She teaches organizational behavior, human resource management, leadership in business, and other management and leadership courseware as needed.
A certified Senior Professional in Human Resources (SPHR) and SHRM Senior Certified Professional, Dr. Spranger is the faculty adviser for the CNU student chapter of the Society for Human Resource Management (#5553). She maintains professional membership in SHRM, the Academy for Human Resource Development, Academy of Management, and International Leadership Association, for which she has recently been appointed Co-Chair of the Followership Learning Community.
Contact Renée Turner, Director Career Club, at firstname.lastname@example.org for details.